Privacy Policy
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1. Introduction
DIGITAL SPECIALISTS s.r.o. ("CONSETO," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.conseto.io, use our services, or interact with us.
We are the data controller for personal data processed through our services. Our registered address is Prešov, Slovakia, and we operate in compliance with the General Data Protection Regulation (GDPR) and applicable Slovak law.
2. Data We Collect
2.1 Information You Provide
- Account registration data (name, email address, company name)
- Payment information (processed securely by our payment provider)
- Communications with our support team
- Survey responses and feedback
2.2 Information Collected Automatically
- Device information (browser type, operating system)
- IP address and approximate location
- Usage data (pages visited, features used, time spent)
- Referral source
2.3 Data Processed on Behalf of Customers
When you use CONSETO analytics on your website, we process data from your website visitors on your behalf as a data processor. This data may include page views, events, consent choices, and anonymous visitor identifiers. We do not use this data for our own purposes.
3. How We Use Your Data
We use the information we collect for the following purposes:
- Service Delivery: To provide, operate, and maintain our services
- Account Management: To create and manage your account
- Communications: To send service updates, security alerts, and support messages
- Improvement: To understand how you use our services and improve them
- Compliance: To comply with legal obligations
- Marketing: With your consent, to send promotional communications
4. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Companies that help us operate (hosting, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
All our service providers are located within the European Union or have appropriate data transfer mechanisms in place.
5. Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@conseto.io. We will respond within 30 days.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption at rest (AES-256) and in transit (TLS 1.3), access controls, appropriate security measures, and employee training. However, no method of transmission or storage is 100% secure.
7. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Analytics data retention periods vary by subscription plan (30 days to unlimited). After account deletion, we delete your data within 90 days, except where retention is required by law.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights:
You also have the right to lodge a complaint with the Slovak Data Protection Authority (Úrad na ochranu osobných údajov).